Shortwave — Automate your email with AI

What it is

Shortwave is an AI-powered email client designed to automate email management and enhance productivity. It is built for professionals and teams seeking to reduce time spent on email through advanced automation, organization, and collaboration tools. The platform integrates with Gmail and is positioned as a successor to Google Inbox, focusing on ambitious teams at companies of various sizes.

Main Features

AI Automation

• Organize Inbox: Identify important emails and todos with a single click, automatically archiving less relevant messages.
• AI Filters: Create custom filters using plain English prompts to automatically label, star, or archive emails.
• Write & Enhance Emails: AI learns the user's unique writing style to compose emails that sound authentic.
• Autocomplete: Get personalized suggestions while typing, including real links and information from email history.
• Schedule Meetings: AI checks availability, creates calendar events, and writes scheduling emails.
• AI Summaries: Generate instant tl;dr summaries at the top of every email.

Email Productivity

• Split Inbox: Divide the inbox into customizable tabs for important emails, specific senders, or labels.
• Bulk Triage with Bundles: Control promotions, newsletters, and updates to reach inbox zero faster.
• Emails to Todos: Transform emails into organized, actionable todos with options to group, rename, and prioritize.
• Scheduled Delivery: Receive emails at specific times to avoid interruptions.
• Read Status Tracking: See when recipients have read emails and access detailed read receipts.
• Keyboard-Centric Design: Full keyboard navigation with markdown support and shortcuts.

Team Collaboration

• Shared Threads: Share live email threads with teams that update in real-time.
• Private Comments: Discuss emails with teammates directly within the inbox.
• Assignment Features: Assign emails to team members and track progress with a done status.
• Shared Labels: Create a shared, AI-searchable email archive accessible to the entire team.
• Shared Prompts & Templates: Use shared snippets and saved prompts for common content and automation.

Integrations & Intelligence

• Tool Integration: Connect with Slack, Calendar, Notion, Asana, Hubspot, and other apps.
• AI Web Browsing: Access the latest information relevant to email content.
• AI-Powered Search: Use natural language or Gmail-style filters for complex queries across team emails and attachments.
• CRM Integration: Automatically BCC emails to a CRM to keep tools updated.

How it works

Daily Email Triage

Users interact with the Shortwave Agent via prompts to quickly organize their inbox. The AI can identify important emails, sweep away clutter, and transform messages into a list of actionable todos, significantly reducing manual sorting time.

Automated Workflow Management

By integrating with other workplace apps, users can automate multi-step workflows without leaving their inbox. For example, an incoming support request can be automatically labeled, assigned to a teammate via Asana, and logged in a shared Notion document based on a custom AI filter written in plain English.

Collaborative Email Handling

Teams use shared threads and private comments to discuss email content internally. A sales team can share a client thread, assign next steps, and use shared templates to ensure consistent and prompt communication, all within the platform.

Intelligent Composition and Scheduling

While drafting an email, the AI provides autocomplete suggestions and can be prompted to write entire responses. Users can ask the AI to check their calendar and compose a scheduling email to propose meeting times to a recipient.

Key Points

• The platform is developed by a team of ex-Googlers and is often described as a spiritual successor to the discontinued Google Inbox.
• It employs the latest AI models from top research labs and includes an AI memory feature that can be customized with user instructions.
• Enterprise-grade security is a priority, with compliance meeting CASA Tier 2 requirements.
• It includes advanced privacy features such as an image proxy and tracking pixel blocking.

Additional Details

• Pricing: A free plan is available to get started. Paid plans with additional features are detailed on the website's pricing page.
• Availability: The application is available on iOS, Android, Mac, and Windows devices. It can be downloaded from official app stores and the Shortwave website.
• Requirements: The service integrates with Gmail accounts and supports multi-account switching.
• Support: Extensive documentation, guides, and a changelog are provided for users.