Inkeep - AI Agents for CX & Ops
The only Agent Platform where engineering and business teams can ship Agents together. Build with a No-Code Visual Builder or Developer Agents SDK with full 2-way sync.
What it is
Inkeep is an AI-powered customer experience platform designed to provide self-serve support for users and assist internal support teams. It is primarily for businesses that want to scale their customer support operations by leveraging their existing knowledge base, including documentation, blogs, and forums.
Main Features
AI Assistant for Users
- Provides search and chat functionality powered by the company's own content
- Delivers answers with rich citations and admits when it lacks information
- Can be integrated into documentation, help centers, applications, and community platforms
Copilot for Support Teams
- Adds an intelligent side panel to existing ticketing platforms
- Drafts answers based on previous tickets, Slack threads, and documentation
- Generates conversation summaries and actionable next steps
- Automatically converts resolved tickets into FAQs for the knowledge base
AI Agents for Workflow Automation
- Provides thoughtful auto-replies for emails and live chats
- Offers intelligent support forms that deflect tickets before creation
- Automates ticket routing, labeling, and categorization
Content Analysis
- Identifies gaps in documentation and knowledge base content
- Generates actionable reports on where users encounter difficulties
How it works
Self-Serve User Support
Users interact with an AI assistant directly within the company's documentation, help center, or application. The assistant answers questions by drawing from the company's knowledge sources while providing citations for its responses.
Support Team Assistance
Support agents use the copilot feature within their ticketing system to quickly generate responses, summarize conversations, and identify next steps based on historical support data and documentation.
Automated Workflow Management
AI agents automatically handle routine support tasks such as responding to common queries, categorizing incoming tickets, and identifying content gaps that need addressing.
Key Points
- The platform emphasizes trustworthy responses with proper citations and admission of knowledge limitations
- Integration is designed to be quick, with claims of implementation in under 10 minutes using provided quickstart guides
- The system works with various content sources including docs, blogs, forums, and internal communications
- Notable customers include Anthropic, Pinecone, Midjourney, Postman, and other technology companies
Additional Details
- Security features include SOC 2 Type II compliance, PII removal, and no training on customer data
- Provides monitoring and tuning tools for performance optimization
- Offers deflection reports to measure support efficiency gains
- Includes authentication and permission management features
- Backed by Y Combinator and Khosla Ventures
- Pricing information requires contacting the company directly through their demo scheduling process
